Privacy Policy

Please read this Privacy Policy (this “Privacy Policy”) carefully. To use the Services that YourConcierge101 and its affiliates (collectively, “YourConcierge101”, “We,” “Us,” or “Our”) provide, you as a user of the Services accepts the terms of this Privacy Policy (“You”, “User”, “you”, “your”) in full. If You do not consent to the terms of the Privacy Policy, You must not access or use the Services.

Personal Information. Your privacy is important to Us, and We are committed to managing your individually identifiable information (“Personal Information”) in connection with the Services that We provide in accordance with the requirements of the Privacy Act 1988 (Cth) (the “Act”). “Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address or other contact information. This Privacy Policy describes the information practices for YourConcierge101, including what type of information is gathered and tracked, how that information is used, and with whom such information is shared. YourConcierge101 is committed to protecting the privacy of the data you provide for the Service.

Protected Health Information. YourConcierge101 is also committed to protecting the privacy of your protected health information (“Protected Health Information”). “Protected Health Information” is a subset of Personal Information that is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition; related health care services; or related to the past, present, or future payment for the provision of health care to you.

This Privacy Policy applies to our Services operated in Australia and we provide this Privacy Policy explaining our online and call centre information practices and the choices you can make about the way that your Personal Information is collected and used in connection with the Service. By using the Website and the Call Centre, You acknowledge and accept this Privacy Policy.

Each User’s participation is also governed by the “Terms & Conditions,” which is entered into and agreed to by each User prior to using the Website and the Call Centre. Unless we define a term in this Privacy Policy, all capitalised terms used in this Privacy Policy have the same meanings set forth in our Terms & Conditions. This Privacy Policy also applies to User’s use of interactive features or downloads that: (i) YourConcierge101 owns or controls; (ii) are available through the Website or the Call Centre; or (iii) interact with the Website (including through social media) and/or through the Call Centre.

Information that YourConcierge101 Collects

Personal Information. We have implemented this Privacy Policy because protecting your privacy, and the privacy of other Service users and complying with the Act, is important to Us. We operate in accordance with the Act, applicable data protection legislation and regulations. We recognise the importance of protecting the privacy of Personal Information collected about our users. This Privacy Policy discloses what Personal Information we gather, how we use it, and how you can correct or change it. It is our intention to give you as much control over your Personal Information as possible to preserve your privacy, while still allowing us to utilise that Personal Information in the course of our business to provide you with our services.

Consent and Modification. By using the Service, you consent to the terms of this Privacy Policy and to our processing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, you must not use the Service. We reserve the right, at our discretion, to change, modify or amend this Privacy Policy at any time, which changes shall become effective upon posting them by the Company on the Website, via the Service or sending you an email or other notification of the changes. You will be deemed to agree to Additional Terms (as defined in the Terms & Conditions) or to all changes made to this policy by your continue access to and use of the Website or Call Centre or otherwise using any of the Services following the date in which such Additional Terms or changes are posted or become effective.

Our Collection of and Your Access to Personal Information. We collect Personal Information from users. In each case, you will only be required to provide the Personal Information that we need in order to be able to provide the services you have requested. You may be entitled under data protection laws to access and review the Personal Information that we hold on you, if you provide the necessary consent and background information and pay any mandated fees. All such communications regarding access to your personal data should be addressed to: hello@YourConcierge101.com.au . Such inquiries should clearly be marked as data protection queries and as being time sensitive.

In particular, we receive and/or collect Personal Information from you in the following ways: YourConcierge101 may collect and process Personal Information when User registers for or uses the Services and/or uses the Website and/or the Call Centre titled “one-on-one discussion”, interacts with the Website and/or the Call Centre titled “one-on-one discussion”, use any aspects of our Services or otherwise contacts YourConcierge101. YourConcierge101 may collect and process certain Personal Information from User such as the User’s name, telephone number, e-mail address, mailing address, username, and password. YourConcierge101 uses the Users’ Personal Information that YourConcierge101 collects for the following general purposes: to fulfill User’s request for use of certain features of the Website and/or Call Centre titled “one-on-one discussion”, to conduct surveys, and for YourConcierge101’s billing purposes. YourConcierge101 may also collect and process Personal Information relating to User’s use of YourConcierge101’s Services and any details of any e-mail correspondence or any other social media interactions that User has with YourConcierge101. YourConcierge101 will collect only as much Personal Information as YourConcierge101 needs for the purposes specified in this Privacy Policy, for purposes specified at the time of collection of the Personal Information, or for other purposes that you consent to in the future.

Personal Health Information. YourConcierge101 may obtain your personal health information upon User’s request and prior approval demonstrated by You completing and submitting multiple choice questions and answers. YourConcierge101 may collect certain personal health information through multiple choice answers that categorise users into brackets. This includes User’s general financial demographic, general physical health, general mental health and general geographic location. This will be collected only if the User opts to completes the profile.

Demographic & Non-Identifying Information. YourConcierge101 may collect and process demographic information from or about User at the Website and the Call Centre from time to time, such as information about User’s gender, age, country, and zip code (“Demographic Information”). YourConcierge101 may collect this information through various forms and in various places on the Website and/or Call Centre titled “one-on-one discussion”, including account registration forms, contact forms, or when User otherwise interacts with the Website and/or Call Centre titled “one-on-one discussion”. To the extent that YourConcierge101 combines any non-personally identifiable Demographic Information with User’s Personal Information that YourConcierge101 collects directly from User on the Website and the Call Centre, YourConcierge101 will treat the combined data as Personal Information under this Privacy Policy.

Information YourConcierge101 Collects or Stores as User Accesses and Uses the Website and Service

In addition to any Personal Information or other information that Users choose to submit to YourConcierge101 via the YourConcierge101’s Website, YourConcierge101 and YourConcierge101’s third-party service providers may use a variety of technologies that automatically (or passively) stores or collects certain information whenever a User visits or interacts with the Website (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to User’s personal computer, browser, laptop, tablet, mobile phone or other device (a “Device”) whenever User visits or interacts with YourConcierge101’s Website and/or the Call Centre. To the extent YourConcierge101 associates Usage Information with User’s Personal Information YourConcierge101 collects directly from User on the Website, YourConcierge101 will treat it as Personal Information.

This Usage Information may include:

User’s IP address, UDID or other unique identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to User’s Device used to access the Website, and YourConcierge101’s computers identify User’s Device by its Device Identifier;
User’s Device functionality (including browser, operating system, hardware, mobile network information);
User’s Call Centre History level;
the URL that referred User to YourConcierge101’s Website;
the areas within YourConcierge101’s Website and/or The Call Centre that User visits and User’s activities there, including remembering User, User’s preferences and pages User requested and/or viewed;
User’s Device location;
User’s Device characteristics; and
Certain other Device data, including the time of day, among other information.

Information Obtained

When you visit at our Website, our Internet Service Provider automatically makes a record of your visit and logs a user’s IP address, date and time of visit, pages accessed, documents downloaded and the previous site you have visited plus the type of browser you are using. This information is obtained for statistical purposes. Where we are required to provide statistical information on our clients, or third-parties, your data will be anonymised to protect your identity.

YourConcierge101 will not identify users or their browsing activities unless there is an order that We do so by a law enforcement agency or a court of law.

Use of Cookies

Both YourConcierge101, villages.com.au and agedcare101.com.au uses cookies (a small file of characters that is sent to your computer when you visit a website). These cookies allow our website to recognise your browser when you visit our website the next time. The browser on your computer can be reset to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

We display banner advertising on our site and are able to tailor such advertising to your interests by the use of cookies. More specifically, Google and third-party vendors use advertising cookies to see your previous website visits so they are in a position to serve up ads that are more relevant to you. If you do not agree with this, you have the option to turn off this functionality. You can do this at ‘Ads Settings’. There is more information on how to opt out of third-party vendor’s use of the cookies by personalised advertising here at https://youradchoices.com/. This website will not share any personal information with third parties.

Web Beacons. Small graphic images or other web programming code called “web beacons” (also known as “1×1 GIFs” or “clear GIFs”) may be included in pages and messages of our Website and Services. Web beacons may be invisible to User, but any electronic image or other web programming code inserted into a page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website and Services, to monitor how users navigate the Website and Services, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information about User’s interactions with the Website and Services, such as the links User clicks on. The code is temporarily downloaded onto User’s Device from YourConcierge101.com.au , villages.com.au and agedcare101.com.au web server and/or a third-party service provider, is active only while User is connected to the Website and is deactivated or deleted thereafter.

ETag, or entity tag. A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies. YourConcierge101.com.au , villages.com.au and agedcare101.com.au may use Tracking Technologies for a variety of purposes, including:

Strictly Necessary. YourConcierge101 may use cookies or other Tracking Technologies that YourConcierge101 considers is strictly necessary to allow User to use and access YourConcierge101.com.au , villages.com.au and agedcare101.com.au Website and Services, including cookies required for system administration, to prevent fraudulent activity, or to improve.

Performance Related. YourConcierge101 may use cookies or other Tracking Technologies that are useful in order to assess the performance of the Website and Services, including as part of YourConcierge101’s analytic practices or otherwise to improve the content, products or services offered through the Website and Services.

Functionality Related. YourConcierge101 may use cookies or other Tracking Technologies that are required to offer User enhanced functionality when accessing the Website, including identifying User when User sign in to YourConcierge101’s Website or keeping track of User’s specified preferences, including in terms of the presentation of content on YourConcierge101’s Website.

YourConcierge101 obtains User’s consent to YourConcierge101’s information storage or collection Tracking Technologies by providing Users with transparent information in YourConcierge101’s Privacy Policy and providing Users with the opportunity to make a choice to disable cookies, as described above. Please note that YourConcierge101 is not required to obtain any User’s consent to the information collection Tracking Technologies identified above. Users have the right to object to tthe use of information storage or collection technologies.

There may be other Tracking Technologies now and later devised and used by YourConcierge101 in connection with the Website and Services. Further, third parties may use Tracking Technologies within the YourConcierge101.com.au, villages.com.au and agedcare101.com.au Websites. YourConcierge101 does not control those Tracking Technologies and YourConcierge101 is not responsible for them. However, Users consent to potentially encountering third-party Tracking Technologies in connection with use of YourConcierge101’s Website and Services and accept that YourConcierge101’s statements under this Privacy Policy do not apply to the Tracking Technologies or practices of such third parties. Users should check the third-party websites to confirm how their information is collected and used.

Various third parties are developing (or have developed) signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party web sites or online services (e.g., browser do not track signals). Currently, YourConcierge101 does not monitor or take any action with respect to these signals or other mechanisms.

Information Third Parties Provide About User

YourConcierge101 may, from time to time, supplement the information YourConcierge101 collects directly from Users at the Website, Call Centre titled “one-on-one discussion” and through Services with external records from third parties for various purposes, including to enhance YourConcierge101’s ability to serve Users, to tailor YourConcierge101’s content to a User and to offer Users the opportunities that may be of interest to them. To the extent YourConcierge101 combines any non-personally identifiable information YourConcierge101 receives from those sources with User’s Personal Information YourConcierge101 collect on the Website, Call Centre titled “one-on-one discussion” and Services, it will be treated as Personal Information and YourConcierge101 will apply this Privacy Policy to such combined information, unless YourConcierge101 has disclosed otherwise.

Interactions with Third-Party Websites

The Website, Call Centre titled “one-on-one discussion” and Services may include functionality that allows certain kinds of interactions between the Website, Call Centre and Services and Users’ accounts on third-party websites or applications. The use of this functionality may involve the third-party operator providing certain information, including Personal Information, to YourConcierge101. For example, when a User registers with the Website and/or The Call Centre, they may have an option to use a User’s Facebook, Google or other accounts provided by a third-party site or application to facilitate the registration and log-in or transaction process on the Website and Services or otherwise link accounts. If YourConcierge101 offers and Users choose to use this functionality to access YourConcierge101’s Website, Call Centre and Services, the third-party site or application may send Personal Information about a User to the Website and/or Call Centre. If so, YourConcierge101 will then treat it as Personal Information under this Privacy Policy, since YourConcierge101 is collecting it as a result of a User’s access of and interaction with YourConcierge101’s Website, Call Centre and Services. In addition, YourConcierge101 may provide third-party sites’ interfaces or links on the Website, Call Centre and Services to facilitate a User sending a communicationa from the Website, Call Centre and Services. For example, YourConcierge101 may use third parties to facilitate emails, text messages, blog postings, tweets or Facebook postings. These third parties may retain any information used or provided in any such communications or other activities and these third parties’ practices are not subject to YourConcierge101’s Privacy Policy. YourConcierge101 may not control or have access to User’s communications through these third parties. Further, when a User uses third-party sites or services, the User is using that third-parties’ services and not YourConcierge101’s and they, not YourConcierge101, are responsible for their own privacy practices, policies and compliance. Users are urged to review the applicable third-party privacy policies before using such third-party tools on YourConcierge101’s Website.

How YourConcierge101 Uses the Personal Information

Except as set forth in this Privacy Policy or as specifically agreed to by any User, YourConcierge101 will not disclose any information YourConcierge101 gathers from Users on YourConcierge101’s Website, Call Centre titled “one-on-one discussion” and Services. Except as set forth in this Privacy Policy, YourConcierge101 does not share a User’s Personal Information with third parties for those third parties’ direct marketing purposes. YourConcierge101 may provide to third parties information about a User that does not allow the User to be identified or contacted, including where such information is combined with similar information of other users of YourConcierge101’s Website, Call Centre and Services. For example, YourConcierge101 might inform third parties regarding the number of unique users who visit and/or use YourConcierge101’s Services, the demographic breakdown of the registered users of YourConcierge101’s Services, or the activities that users engage in while on YourConcierge101’s Website and/or Call Centre.

YourConcierge101 may use User’s information that YourConcierge101 collects about User:

To contact a User occasionally to inform a User of Services or Services features, or Products, news or articles YourConcierge101 thinks will be of interest to a User. YourConcierge101 may send a User regular updates on issues YourConcierge101 thinks will be of interest to User;
To correspond with Users and deal with their enquiries and complaints;
To recommend to Users appropriate providers to our Users;
To maintain or improve customer service;
To contact a User with regard to the User’s use of the Services and, in YourConcierge101’s discretion, changes to the Services and/or the service policies;
For internal business purposes;
For purposes disclosed at the time User provide a User’s information or as otherwise set forth in this Privacy Policy;
To provide a User with information or services or process transactions that the User has requested or agreed to receive including to send the User electronic newsletters;
To provide a User with marketing materials or relevant advertising, promotions and recommendations from YourConcierge101 or our business partners;
To protect our lawful interests and meet our regulatory and legal obligations;
To respond to lawful requests from courts, law enforcement officers and government agencies;
To verify a User’s identity and personal information;
To manage our relationships with our participating providers, suppliers and stakeholders;
To carry out internal functions including training; and
To conduct marketing research and analysis.
To enable a User to participate in a variety of the Service features;
To process a User’s account registration, including verifying that User’s information is active and valid;
To ensure that content on the Website is presented in the most effective manner for User and for a User’s computer or mobile device;
To provide a User with information relating to any events held by YourConcierge101, where a User has consented to be contacted for such purposes; and
To provide a User with access to the User’s personal account.

User can always opt out of utilising the Service, and accordingly opt out of YourConcierge101’s use of User’s Personal Information, by sending an email to hello@YourConcierge101.com.au.

How and When Does YourConcierge101 Disclose Information To Third Parties?

YourConcierge101 may share a User’s Personal Information, including performance measurement information associated with a User’s name that is collected or generated at the Website or through the Services.

Personal Information may occasionally be transferred to third parties who act for YourConcierge101 for further processing in accordance with the purposes for which the data was originally collected or for purposes to which User has subsequently consented. For example, sometimes a third-party may have access to a User’s Personal Information in order to support YourConcierge101’s information technology or to handle mailings on YourConcierge101’s behalf. If YourConcierge101 transfers a User’s Personal Information to an outside agent or organisation for such purpose, YourConcierge101 will take appropriate measures to protect User’s privacy and the Personal Information YourConcierge101 transfers.

YourConcierge101 may share your Personal Information with Our various business partners. Some of these business partners may use your personal information to facilitate the offering of services or products that may be of interest to Users. We may also share your Personal Information as otherwise described to You at the time of collection.

YourConcierge101 may, in its sole discretion, share or transfer Personal Information where permitted or required by law, to comply with legal processes, to interact with anti-fraud databases, to protect a User’s interests, to protect the security or integrity of YourConcierge101’s databases or the Website, to enforce the Terms & Conditions or protect the business or reputation of YourConcierge101 and/or its Business Customers, to take precautions against incurring legal risk liability, to protect and defend the rights or property of YourConcierge101 and/or its Business Customers, for required institutional risk control, or for resolving disputes, inquiries or complaints with respect to a User’s use of the Website and Services.

YourConcierge101 reserves the right to disclose and transfer all Personal Information: (i) to an operator of the Website or applicable database provided such entity agrees to be bound by the terms and conditions hereof to the extent applicable; or (ii) to a successor in interest of YourConcierge101 in connection with a merger, consolidation, restructuring, change of control, the sale of substantially all of YourConcierge101’s interests and/or assets or other organisational change, including, during the course of any due diligence process, provided such successor entity agrees to be bound by the terms and conditions hereof.

What About Information User Disclose Publicly or to Others?

User-Generated Content and Public Information. “User Content” is any content, material, data or information that is provided in our public forum.

YourConcierge101 or others may store, display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to User. Others may have access to this User Content and may have the ability to share it with third parties. Please think carefully before deciding what information You share in a Forum, including Personal Information, in connection Your User Content. Be aware that public postings (including group messaging with other Users) are not confidential. Please note that YourConcierge101 does not control who will have access to the information that a User chooses to make public, and cannot ensure that parties who have access to such publicly available information will respect a User’s privacy or keep it secure. YourConcierge101 is not responsible for the privacy or security of any information that a User makes publicly available on the Forum on the Website or what others do with information a User shares with them on the Forum on the Website. YourConcierge101 is not responsible for the accuracy, use or misuse of any User Content that a User discloses or receives from third parties through the Service.

Name and Likeness. You consent to YourConcierge101 publishing a User’s name, voice, likeness and other Personal Information that is part of a User’s User-Content, and YourConcierge101 may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities, provided that YourConcierge101 will not exercise such rights as to any User-Content which identifies a User in a public manner (other than in providing the Services to the Business Customer and the Business Customer’s other participants) unless the User provides a separate consent to YourConcierge101 in writing (email is sufficient) authorising such use. For full terms and conditions regarding User-Content the User submits to the Service, please review YourConcierge101’s Terms & Conditions.

Use of Anonymous Information. We may use Anonymous Information (as defined below), or disclose it to third-party service providers, to provide and improve the Service. We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners, for purposes including, but not limited to, targeting advertisements. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about use of the Service.

Opting Out.

We may wish to send you information about www.YourConcierge101.com.au, www.villages.com.au, www.agedcare101.com.au, www.theweeklysource.com.au, www.thedcmgroup.com.au or any other services managed or owned by YourConcierge101 that may be of interest, and of benefit to Users. Users may choose not to receive future promotional, advertising. If you no longer wish to be contacted in this regard, please email hello@YourConcierge101.com.au.

Choice. At all times, Users may choose whether or not to provide or disclose Personal Information. The notices that we provide on the Service in circumstances where we collect Personal Information should help Users to make this choice. If Users choose not to provide the Personal Information we request, they may still use the Service, but they may be unable to access certain programs and services that involve our interaction with them.

Access/Accuracy. To the extent that Users do provide us with Personal Information, we wish to maintain accurate Personal Information. If you would like to delete, update or correct any other of your Personal Information that we may store, you ask Users to submit a request to us by sending an email to hello@YourConcierge101.com.au . User emails should include complete and accurate details of the request.

Collection of Information by Third-Party Websites. We may use a reputable third-party to present or serve advertisements that you may see on the Service. These third-party ad servers may use cookies, web beacons, clear gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements’ effectiveness. The use of these technologies by these third-party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy.

Links to Other Websites.

Please note that this site contains links to a large number of other websites outside of our website, plus third-party websites. Services that you access via a user account my contain links to third-party websites that are not controlled by us. Once the link to another website has been clicked, the user shall leave YourConcierge101 website and therefore this privacy policy no longer applies. We are not responsible for the privacy practices or the content of such other third-party websites, and you visit them at your own risk.

Security. The security of your Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee continuous and absolute security or confidentiality of your Personal Information. If you have any questions about security, you can contact us at hello@YourConcierge101.com.au.

Please be aware that certain Personal Information and other information provided by Users in connection with their use of the website may be stored on their device such as a computer/ laptop or mobile device (even if we do not collect that information). You are solely responsible for maintaining the security of your device from unauthorized access.

Merger, Sale or Bankruptcy. If we are acquired by or merged with a third-party entity, or if we are subject to a bankruptcy or any comparable insolvency event, we reserve the right to transfer or assign Personal Information in connection therewith and you authorise and direct us to do so without having to obtain your prior written consent.

Business Transitions

In the event YourConcierge101 goes through a business transition, such as a merger, acquisition by another organisation, restructure or sale of all or a portion of its assets or business, User Personal Information may be among the assets transferred. Users will be notified via this Website of any such change in ownership or control of User’s Personal Information.

How can I get more information about the Privacy Policy?

YourConcierge101 uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the promises in this policy. YourConcierge101 encourages interested persons to raise any concerns using the contact information provided and YourConcierge101 will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with this policy.

If User has questions, concerns or complaints about the Privacy Policy, User can contact YourConcierge101 at:

The Privacy Officer
YourConcierge101
18/37 Nicholson Street,
Balmain East, NSW, 2041
Australia

or email us on hello@YourConcierge101.com.au

If we have a dispute regarding an individual’s personal information, we both must first attempt to resolve the issue directly between us.

If we become aware of any unauthorised access to an individual’s personal information we will inform you at the earliest practical opportunity once we have established what was accessed and how it was accessed.

Updates/Modifications

YourConcierge101 reserves the right to amend this Privacy Policy at any time as needed. If we decide to change this Privacy Policy, we will post the changes on our website at YourConcierge101.com.au , villages.com.au and agedcare101.com.au. Please refer back to this Privacy Policy to review any amendments.

Changes will take effect upon User’s acceptance of the modified terms and User’s continued use of the Website, Call Centre and/or Services.

There are always some inherent risks when transmitting information via the Internet. Therefore, users should make their own assessment regarding the potential risks of utilising this site.

Updated: 2022

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